Please see below a list of common questions and answers that we hope will be of help to you. However, if your question is not listed below then please contact our office on 01525 377775 where a member of our staff will be happy to discuss your query.
Q. How can I make a booking?
A. Please call 01525 377775 to reserve the equipment you would like to hire. We do not take bookings online or by email. Please allow at least 2 days’ notice when booking large plant.
Q. How do I arrange delivery of an item?
A. When you call to reserve the item of plant, please also inform our staff that you require transport. We shall then confirm the additional transport charge.
Q. How do I arrange collection of an item?
A. Please call 01525 377775 and quote your contract number – we'll end the hire and give you a confirmation reference number. We do not accept off hires online or by email. The equipment will be collected at the earliest opportunity.
Q. What is my responsibility regarding off hires and returns?
A. Equipment remains on hire, and therefore chargeable, until it's returned to our depot. If you require a collection, please call 01525 377775 and ensure you obtain an off-hire number. The security of any equipment remains your responsibility until it's collected by us or has been returned.
Q. Do I need to clean the equipment before returning it?
A. Yes, we ask that you clean equipment hired from us before returning it.
Q. What ID is required?
A. We will ask for two forms of identification at the time of hire; a bank or credit card plus a driving license showing your current address. We only accept ID in person, we will not request nor accept this information by email nor provided by a person on your behalf.
Q. Do I need Hired in Plant Insurance?
A. Yes, you are required to have your own insurance policy in place. We do not provide insurance for you. A copy of your current policy confirming the sum insured is required prior to delivery.
Q. What items of plant require Hired in Plant Insurance?
A. All Excavators, Dumpers, Twin Drum Rollers and other large items of plant including all equipment that has been cross hired from another supplier. We will advise you if Insurance is required when you contact the office to make your booking.
Q. How can I arrange insurance cover for a short-term hire?
A. Please visit www.jcbinsurance.com to obtain a quote. Please note that we are not affiliated with this insurance company therefore we are unable to assist in completing the application on your behalf. All information required can be found on the product description.
Q. How does the pricing work?
A. 'One day' is the rate for the first 24 hours and is the minimum charge, with the exception of a minimum weekly hire charge on certain items; 'weekly' is the maximum rate for a period of five working days on mechanical plant and 7 days on non-mechanical plant. 'Weekend' if you pick up at 3PM on Friday and return by noon on Monday, you'll be charged less than the price of two standard days. All prices exclude VAT.
Q. How and when do I pay?
A. Credit/Debit card We accept all major credit/debit cards with the exception of American Express. Payment is required in full upon collection or prior to delivery. Any additional charges such as fuel will be calculated when the item is returned or off hired. Credit Account If you'd like to hire equipment on a regular basis with up to 30 days credit, please call into our depot together with the completed application form which is available on our website, together with all ID required.
Q. Is a deposit required?
A. You do not need to pay a deposit; however, all ID must be provided prior to the hire and payment must be made in full by credit card only. We do not accept cash on your first hire with us. What are the delivery and collection costs?
Q. What are the delivery and collection costs?
A. There is a fixed charge regardless of the vehicle required of £6.00 plus VAT each way for delivering to or collection from Leighton Buzzard. Our rates for delivery and collection vary depending on your location; you'll receive a quote when you place your reservation. For large and towed equipment, additional charges may apply; these will be quoted before your hire or purchase is confirmed.
Q. When will my toilet be cleaned?
A. Our set cleaning days are Thursday and Friday each week with the exception of bank holidays and Christmas closure.
Q. Do I need to notify you if I move my Toilet/Welfare Unit?
A. Yes, if we are not notified of the new location, the toilet clean will be missed and a wasted journey will be charged. The clean will then be moved onto the following week.